Sign Up and PayPal Help
Internet Explorer 7 Issue.
If you find that you cannot signup to the Members Area or
purchase items from our shop
and you are using Internet Explorer 7 as your web browser
you will need to follow the instructions below before trying
to sign up again.
Firstly if you have a choice of web
browser software on your computer then just use a different
one such as Netscape , Firefox or even Internet Explorer 6
as these are not effected. If not then please follow these
instructions.
Open up your web browser (Internet
Explorer 7 ) as you would normally do to view the web
Click 'Tools' on the right hand side of
the window near the top or from the menu's near the top
of the screen.
Click 'Internet Options' from the drop
down list.
Click on the 'Security' tab
Click on the green tick and then click
the 'Sites Button' bellow it.
Type
https://www.paypal.com in to the top box make sure
that the Require Server Verification (https:)
box is unticked.
And finally click the 'ADD' button and
then close both boxes
It seems that there is an, as yet, unresolved issue
between Internet Explorer 7 and the PayPal payment system
where by Internet Explorer blocks some or the PayPal
functionality. This means that you might not be able to
progress through the signup process or you may receive an
error regarding an invalid code or details.
Login
Help
Problem
If you enter your login details, click login
and you receive the
error message ' Details Not Found
'
Solution-
Check your details are correct and that you are not
mistakenly using a PayPal password.
Make sure that you are entering your login details correctly and keep in
mind that your details are case sensitive. Also, if you signed up using
PayPal do not confuse your PayPal account password with your
Members Area password. Your PayPal password will look something
like pp-rungrout. This Paypal account is only used
when you want to view or cancel your subscription. To log in the
Members Area you will need to enter the username (email address)
and the password that you chose yourself when signing up.
If in doubt you can find your login details on one of the emails
you received when you subscription was confirmed.
Make sure that you are entering the email address that you stated
when you signed up.
Some people use more than one email address. Make sure that you
did not mistype your email address when you signed up. It is not
uncommon to mistype your email address when signing up by typing
.con instead of .com , for instance. Whatever you typed when you
signed up will be your username. If a mistake was made and you wish
to change your details please email
help@danceyourselfdizzy.com
Passwords are case sensitive so make sure that you are entering
your password exactly as you typed it when signing up.
When you chose your password did it begin or contain any capital
letters. If so then you need to enter your password using exactly
the same letter case when you try to log in.
If you are in any doubt as to what
your password is, click the
Forgotten Password
link, enter the e-mail address that you supplied when you signed up
and your password will be mailed to you at that address.
Problem
You enter your login details in the appropriate boxes and
click login but nothing happens and the login box clears itself.
Solution
To add the members
area to your list of 'Trusted Sites' using Internet Explorer
Click the Tools menu at the top
of the browser window
Click Internet Options
Click Security
Click Trusted Sites then Click
the Sites button
in the 'Add this Web Site' box
enter
http://www.dydmembers.com,
make sure that the Require Server Verification
(https:) box is unticked.Then click Add
You may then need to refresh the page and you should be OK. If
you are using different software and need similar instruction to
reduce your setting please e-mail the address at the bottom of this
page, stating the name and version of you internet browser software,
and we may be able to supply similar instructions.
