Members Area Login Help

Problem - If you enter your login details, click login and you receive the error message ' Details Not Found '

Solution - Check your details are correct and that you are not mistakenly using a PayPal password.

Make sure that you are entering your login details correctly and keep in mind that your details are case sensitive. Also, if you signed up using PayPal do not confuse your PayPal account password with your Members Area password. Your PayPal password will look something like pp-rungrout. This Paypal account is only used when you want to view or cancel your subscription. To log in the Members Area you will need to enter the username (email address) and the password that you chose yourself when signing up. If in doubt you can find your login details on one of the emails you received when you subscription was confirmed.

Make sure that you are entering the email address that you stated when you signed up.
Some people use more than one email address. Make sure that you did not mistype your email address when you signed up. It is not uncommon to mistype your email address when signing up by typing .con instead of .com , for instance. Whatever you typed when you signed up will be your username. If a mistake was made and you wish to change your details please email us

Passwords are case sensitive so make sure that you are entering your password exactly as you typed it when signing up.
When you chose your password did it begin or contain any capital letters. If so then you need to enter your password using exactly the same letter case when you try to log in.

If you are in any doubt as to what your password is, click the Forgotten Password link, enter the e-mail address that you supplied when you signed up and your password will be mailed to you at that address.

If you have checked all of the above but continue to have difficulties please contact us including the following information.

Your Full Name
The approximate date that you joined the Members Area,
The operating system of your computer. i.e. Windows XP etc
Any other details that might be relevant such as  the behaviour of the pages or any error messages that you see

Please also let us know if you are viewing the pages from a computer that might have a Firewall installed such as on an office network.

 

We try to answer all emails as soon as possible so if you have not received a response within 24 hours please email again.